What We Do
A Consultative Approach to Re-engineer Business Processes
and Deliver Excellence in Every Interaction.
Corporate Contact Center Facility
We provide a fully equipped Contact center/BPO/KPO Infrastructure setup in the Philippines tailored to your needs. We comply to ISO, PCIA and Global Infosec standards and certifications. An end to end solution encompassing tailored training and employee development.
Cloud based Omni channel Contact Center Solution
We have a fully featured customizable software solution to run different customer touch interactions from voice, nonvoice -not limited, to chat and email, text handling, also advanced omni channel interfaces between multiple locations and offshore to onshore and vice versa. Our solution is cloud based and supports customer interactions via various social media like Facebook, viber, WhatsApp, FB messenger, webchat, etc.
Training
We provide various customized and tailored training solutions to ensure excellence in every customer interaction on behalf of our clients. An in-house professional employee development and certification program.
Excellence & Approach
Our consultative approach is to really listen, provide unbiased feedback and analysis, and deliver, high value results, focused on client needs. We’re passionate about solving challenges, whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for, or leading implementation. We specialize in Business Process Re-engineering to ensure efficiency and excellence.
Talent Acquisition Development
We follow a detailed & customized Talent Acquisition process for hiring, right fit of employee for every role. We hire the right individuals with the necessary certifications, and qualifications for every role specified, by our clients. The process starts with a thorough understanding of our client’s needs, and a calibration with our client on the Job Descriptions and roles.
Call Center Operations Management
We also offer data-driven solutions for various Call Center metrics and KPIs that that aid in your company’s growth from a Call/Contact Center & adequate visibility of its operations.
Our Expertise
At Assurant BPO Solutions Inc., we offer a wide range of services to help businesses thrive. Our team of experienced consultants are dedicated to providing top-notch solutions that drive growth and success. With our expertise, you can take your business to new heights.
Tailored Solutions
We understand that every business is unique, which is why we offer consultative, customized & tailored solutions to meet your specific needs. Whether you require incubation services, project management, training and supervision, HR and payroll, or seat and connectivity solutions, SEI CMM Level 3 I software development solutions through our Partner Wissen Infotech, we've got you covered.
Client-Centric Approach
At Assurant BPO Solutions Inc., we prioritize our clients and their success. Our client-centric approach ensures that we understand your goals and challenges, allowing us to provide customized solutions that address your specific business needs. We are committed to your success.
Competitive Advantage
With Assurant BPO Solutions Inc., you gain a competitive advantage in the market. Our team of experts stays updated with the latest industry trends and best practices, enabling us to deliver innovative solutions that give your business an edge. Stay ahead of the competition with our strategic guidance.